Knowledge Base
How to set up, use, and troubleshoot ScoopVault. Looking for investigation methodology guides instead? See Resources.
Getting started
How access to ScoopVault works
Workspaces are activated by review, not open signup. What happens after you request access, and how invitations work.
Signing in and connecting Google Vault
Account requirements, the one-time Vault connection, and exactly what the Google consent screen asks for.
Understanding the Vault connection status
What the connected, not connected, and no-matters-accessible states mean, and what to do for each.
Creating a matter and running your first investigation
The core workflow from search to produced report, step by step.
Using ScoopVault
The investigation tabs explained
What lives in Overview, Risks, Explore, Ask, Clusters, Proximity, Notes, Search, and Downloads.
Searching your collected evidence
Exact and Connected: the two deterministic ways to search what an investigation has already collected.
How AI-assisted analysis fits in
AI-assisted analysis is separate from search, depends on your workspace's configuration, and never decides an outcome.
Investigation cases and priorities
How findings become cases, what the priority bands and recommended actions mean, and why you always decide.
Proximity search
Finding emails where two terms appear close together, and how to read the results.
Sharing investigations and access control
The private-by-default model, sharing with users and teams, and the View and Manage access levels.
Teams
Grouping users by geography, function, or sensitivity, and what each team role can do.
Your organisation page and package limits
The five cards on /org, and the fastest way to understand a limit message.
Troubleshooting and trust
If a job fails
Every failure message the product shows, and the action to take for each.
Chain of custody and email integrity
What the Chain of Custody PDF records, how the SHA256 manifest works, and what it can prove.
Data security, backup, and deletion
Daily encrypted backups, the 14-day rotation, and the end-of-engagement deletion timeline.
Getting support
How to contact support, what to include (and not include), and response expectations.
Can't find what you need? Contact support — we aim to respond within one business day, during UK business hours.