If a job fails
Job failures always come with a specific message. Find yours below for the action to take.
Failure messages and actions
Google Vault is not connected: Go to Matters and connect Google Vault.
Google Vault connection has expired: Go to Matters, reconnect Vault, then retry.
Google Vault could not complete the export: Check your Vault matter is accessible and try again.
The Vault export took too long: Try a narrower date range or fewer custodians.
Permission denied when downloading: Reconnect Vault and retry.
AI analysis cost limit reached: Contact support.
An unexpected error occurred: Contact support if this persists.
Package and matter limits
If you see a message about a package or matter limit when trying to create a matter, connect Vault, run an investigation, or invite a user, check your organisation page (app.scoopvault.io/org) for your current usage and package limits.
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