Getting support
The in-app support form is the primary route for all support requests; here is how to use it and what to expect.
How to reach us
Go to app.scoopvault.io/support and fill in your name, email, and a description of your issue. You can attach screenshots, PDFs, or short video recordings (max 20MB). If you cannot access the app, email support@scoopvault.io. Suspected security incidents should be sent to security@scoopvault.io and are prioritised.
What not to include
Please don't include unnecessary personal data, confidential evidence, or export files in support requests. If sensitive material is needed to investigate an issue, we'll provide instructions for secure handling.
Response expectations
We aim to respond within one business day, during UK business hours (Monday to Friday, excluding UK public holidays). This is a pilot support expectation, not a contractual SLA.
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Can't find what you need? Contact support — we aim to respond within one business day, during UK business hours.